Service

Project planning process

  • 1.Free survey

  • 2.Communication design

  • 3.Scheme modification

  • 4.Confirm specifications

  • 5.Prefabricated renderings

  • 6.Contract signing

  • 7.Project installation

  • 8.Qualified acceptance

Service commitment

  • Pre-sales service:

    1. Free field survey to obtain specific data

    2. Take customers as the center and provide customers with a variety of complete feasible solutions for their reference

    3. Get the best plan for customer satisfaction

  • In-sale service:

    1. Carry out all-weather installation in strict accordance with the enterprise standard of the product

    2. After installation, ask the customer for acceptance, ask for the customer's opinions, and fill in the quality feedback form

    3. Complete the guidance of product use

  • After-sales service:

    Warranty service: the product is guaranteed for three years, and maintained for life, so as to provide customers with the required accessories quickly and quickly

    Telephone support: set up a customer hotline to deal with customers' problems in the process of using the product at the first time

    On-site service: arrive at the customer's use site as soon as possible to solve the customer's problems in use

    Version upgrade: provide customers with detailed consultation about the project and software upgrade for free:

    Guarantee service: establish customer files, implement tracking service for customers, and carry out annual inspection and regular maintenance for customers free of charge